Faq's

Yes, every rug is handcrafted by skilled artisans using traditional weaving techniques passed down through generations.

We use premium natural fibers such as wool, silk, jute, and cotton. Each rug is carefully sourced for quality, texture, and durability.

Absolutely. Our production process emphasizes sustainability — from natural dyes to ethically sourced materials and fair trade practices.

Yes. You can choose your preferred size, color palette, material, and pattern. Our design team will guide you through the process.

Depending on the size and complexity, For knotted 6-10 weeks ,Tufted & Handloom-4-6 weeks.

Yes, we provide digital or sample swatches for approval before the final weaving begins.

You can order directly through our website or contact our team for personalized assistance.

We accept all major credit/debit cards, UPI, bank transfers, and international payments via PayPal or Stripe.

Yes, a 50% advance is required to initiate production, and the balance is payable before dispatch.

Yes, we ship worldwide. International shipping rates and timelines vary by destination.

Ready rugs are shipped within 5–7 working days, while custom pieces are delivered within 6–10 weeks.

Each rug is securely rolled, wrapped, and packed to ensure it arrives in perfect condition.

Vacuum regularly, rotate every few months, and avoid prolonged exposure to direct sunlight. For deep cleaning, use professional rug cleaners only.

Natural fibers have some resistance to dirt, but we recommend professional cleaning for any spills or stains.

Yes, our wool and blended rugs are durable and suitable for living rooms, hallways, and other frequently used spaces.

Custom rugs are non-refundable.

Yes, we provide anti-stain and Nano coating treatment upon request.

Yes, we welcome clients by appointment to experience our collections in person.

Absolutely. We frequently work with design professionals and offer trade benefits for long-term partnerships.